Frequently Asked Questions
Everything you need to know about our premium bedding and services.
What is the difference between down and feathers?
Down is the soft, insulating undercoating of geese and ducks, consisting of clusters without quills, providing superior warmth and loft. Feathers are the outer plumage and contain quills, offering more structure and support, making them ideal for pillow cores.
How should I care for my Puredown comforter?
We recommend using a duvet cover to protect your comforter from oils and dirt. For cleaning, most of our down products are machine washable on a gentle cycle with mild detergent, though we suggest professional laundering for larger sizes to ensure thorough drying.
What is your shipping policy?
We offer free standard shipping on all orders within the contiguous United States. Orders are typically processed within 1-2 business days and delivered within 3-7 business days.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition.
Are your down products ethically sourced?
Yes, Puredown is committed to ethical sourcing. Our down and feathers are certified by the Responsible Down Standard (RDS), ensuring that the waterfowl in our supply chain are treated humanely and protected from harm.
Do you offer a warranty on your products?
Yes, we stand by our quality. We offer a 1-year limited warranty against manufacturing defects such as stitching issues or fabric flaws from the date of purchase.